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MARLBOROUGH MALL - Customer Service Representative – Part-time Afternoons, Evenings & Weekends

Closing Date: APR 30

PART TIME

We are looking for a mature customer service representative to join our team.  Shifts vary from days, evenings and weekends.  You must have a High School Diploma.  Bilingual is an asset.  Must be available for a minimum of two (2) shifts per week.  The Customer Service Representative, reporting to the Customer Service Center Supervisor is responsible for, but not limited to, the following:

 

This job might be for you if you are customer driven; you go out of your way to make your customers smile.

  • Manage customer inquiries – telephone or in person
  • Assist customers with stroller and wheelchair rentals
  • Identify and assess customers’ needs to achieve satisfaction
  • Selling Mall Gift Cards, while maintaining proper cash out procedures.
  • Ensuring that the Customer Service Center is clean and tidy
  • Facilitating the Marketing Director’s Promotions
  • Keep track of all statistics relating to the shopping centre
  • Use the paging system for announcements
  • Assist Security in maintaining lost and found
  • Assist the Maintenance and Security Staff when necessary
  • Answering the telephones for the Administration Office after hours and whenever required.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer service experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, priorities, and manage time effectively
  • High school diploma

Please apply by emailingl your resume and cover letter to agiron@20vic.com



Welcome to Marlborough Mall!

Sunday 12:00pm - 5:00pm

Call (403) 273-4000 (403) 273-4000

Check Holiday Hours
GIFT CARDS